2019 Borrower Survey Results

‘We feel understood. We feel the empathy. We feel respected’

The results are in from our 2019 borrower Survey and we couldn’t be more proud. An impressive 92% rated us as Very Good, up from 76% in 2018, and 88% said that if they needed a further loan, it would be ‘Very likely’ or ‘Likely’ that they would come to us.

Some specific comments made were:

‘Super easy application process, supportive, gets our sector and our needs’

‘Professional, flexible, always willing to talk, friendly’

‘We feel understood. We feel the empathy. We feel respected.’

Our long-term relationship with CCF is very important to us’

‘Very informative personnel and assistance with Business Plan’

* 216 current and former borrowers were invited to complete the online survey. 35 (16%) responded.