‘We feel understood. We feel the empathy. We feel respected’
The results are in from our 2019 borrower Survey and we couldn’t be more proud. An impressive 92% rated us as Very Good, up from 76% in 2018, and 88% said that if they needed a further loan, it would be ‘Very likely’ or ‘Likely’ that they would come to us.
Some specific comments made were:
‘Super easy application process, supportive, gets our sector and our needs’
‘Professional, flexible, always willing to talk, friendly’
‘We feel understood. We feel the empathy. We feel respected.’
Our long-term relationship with CCF is very important to us’
‘Very informative personnel and assistance with Business Plan’
* 216 current and former borrowers were invited to complete the online survey. 35 (16%) responded.