Satisfied customers

‘Thank you for being there, we couldn’t have done this without you” is how one co-op described their experience of borrowing from us.

An impressive 85% of our borrowers say Co-operative & Community Finance would be their first choice for another loan, if they needed one. This was one of the most striking results of our annual customer survey*.

When asked to rate their overall experience of Co-operative & Community Finance 76% said it was ‘very good’ and a further 17% said ‘good’.

Specific comments included:

  • “Great bunch of people who helped facilitate our co-operative establishing itself with the knowledge and finance to build a prosperous future”
  • “Very supportive, flexible and understanding of our situation”
  • “We were able to borrow to refurbish our new premises without personal guarantees”

The comment about no requirement for personal guarantees is significant because this something that distinguishes us from almost all other lenders. The majority of borrowers said this was the most important factor when considering a loan.


* 245 current and former borrowers were invited to complete the online survey. 71 (29%) responded.