Thank you to everyone who took part in our Annual Survey! We’re delighted to say that the results are in and they make for enjoyable reading after what’s been a difficult year all round.
This year we sent out our survey with sister company the Co-op Loan Fund and received our highest ever number of responses. From these, 73% of respondents rated their overall experience of Co-operative and Community Finance as ‘Very Good’ and 23% selected ‘Good’ giving us an impressive TripAdvisor style score of 4.7 out of 5.
And nearly 70% were confident in saying they would be Very Likely or Likely to use our services again in future.
But numbers are one thing; we are always thrilled to read personal comments and these are delightful.
‘As far as I am concerned your service is as good as it can get.’
‘I can’t offer any suggestions to improve it.’
‘Been very helpful and stayed in touch during Covid-19 crisis.’
‘You do an amazing job with the small, dedicated team who are so dedicated to co-op development and support.’
It’s a genuine pleasure to work with organisations building a better future. Thanks to all who responded and who work with us today, have done before, and will do in future. And happy reading to the lucky – anonymous – respondent who was the winner of our Co-operative Bookstore voucher!